One of my Boxing Day purchases - a new microwave from Future Shop. The original microwave arrived, but thank to the packing engineers at Panasonic, they decided to place the glass turntable just under the inside cover of the box. Even though the microwave itself is secured by thick Styrofoam blocks, the turntable had no padding whatsoever. As Murphy's Law dictates, the top of my box got jabbed during shipping. Upon unwrapping of my microwave, I discovered that the turntable was chipped.
Of course, I cannot accept such a defect. Searched around my local Future Shops, but none of them had the microwave in stock. I called their customer service, and the lady wanted to forward me to their warranty department. I asked what the warranty department is going to do? She replied that they'll fix my microwave. I countered with how they are planning on fixing a chipped glass piece. She admitted they will have to replace it for me. Same thing as me getting an exchange. So stupid.
Finally, over the weekend, I saw that the store in Newmarket had the microwave in stock. Made a special trip up to there, and despite the rather long wait in line, I finally got my microwave. Loving it so far.... especially Sensor Reheat. :)
Of course, I cannot accept such a defect. Searched around my local Future Shops, but none of them had the microwave in stock. I called their customer service, and the lady wanted to forward me to their warranty department. I asked what the warranty department is going to do? She replied that they'll fix my microwave. I countered with how they are planning on fixing a chipped glass piece. She admitted they will have to replace it for me. Same thing as me getting an exchange. So stupid.
Finally, over the weekend, I saw that the store in Newmarket had the microwave in stock. Made a special trip up to there, and despite the rather long wait in line, I finally got my microwave. Loving it so far.... especially Sensor Reheat. :)
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