Tochi's Hut

With the huge recalls Toyota initiated these past few months, many toyota owners have walked through this hallway to Parts and Service.

I was actually very impressed with the service of my car today. Toyota introduced a service time guarantee, provided me with materials on my previous service, and the items I'd likely have to do at my next maintenance service (along with their associated cost). A lot of little things, but the personalized treatment definitely goes a long way to improving customer satisfaction.